CRM - Customer Relationship Management
Get Everyone on the Same Page and Coordinate Your Efforts
Today’s business environment is competitive, complex and dynamic. We get that. Teams of sales professionals, marketing representatives, implementation engineers and support personnel all have to work together to create sales leads, close the deal, deliver product, launch services and support and remediate any issues that crop up. Often, those teams are based in separate locations or time zones and rarely communicate with each other. And that’s just the beginning. Depending on your sales cycle, the process starts over again in six months or a year. With today’s technology solutions, there’s no reason to continue to embrace these archaic, manual workflows.
Automate Workflow from Lead to Close to Renewal
Aplicor understands the power of automation. Our solution harmonizes Customer Relationship Management (CRM) features and functionality in a single business solution, empowering your sales, marketing and support teams to centrally track sales opportunities from lead generation through sales close and eventually contract renewal. No longer will Katie from marketing inadvertently email a prospect already in the sales cycle. Everyone will be on the same page, coordinating their efforts through Aplicor Cloud Suite 7’s central repository and business suite.
Sales Force Automation: Track sales leads, quotes, renewals and contracts while recording all customer touches in a central repository. Calculate probability of sales close so you can forecast revenue and accurately provision resources.
Marketing Automation: Coordinate marketing campaigns from direct mailings to web downloads with an eye on moving leads to closed sales. Measure the effectiveness of campaigns through robust metrics including number of leads contacted versus those that responded and those that closed.
Project Office: Organize and implement client fulfillment projects, internal projects or the series of tasks required to get a new client into production. Host project-related documentation, tasks and communications--all in a central repository that is accessed by your teams no matter where they are working from.
Customer Support: Track all customer support issues originating from a phone call or a web portal in a central repository to improve customer service and inform sales associates of potential hiccups before and during the renewal process. Analyze incidents, escalate issues and track the response.
Benefits
- Automate the sales process from lead to close to renewal
- Keep sales, marketing and support teams on the same page
- Coordinate all customer and lead interaction in central location accessible anywhere
- Eliminate manual processes that can bog down sales cycle
- Improve customer support